Dear Dr. Sachin Vengat, Thank you so much for taking the time to share your feedback and the 4-star rating for our customer service—we truly appreciate it! We also noticed your 3-star rating regarding the delivery service, and we sincerely apologize for the delay you experienced. During the recent holiday season, high logistics volume impacted our shipping schedule, which led to a longer waiting time for your order. This is certainly not the service standard we aim for. To prevent this from happening again, we have already coordinated with our logistics partner to implement a dedicated holiday shipping plan. This will help us better manage dispatch and transit times moving forward. We truly value your trust and are committed to providing a smoother experience next time. Warm regards, JAY XU

Dear Ethema Group, Thank you so much for your wonderful 5-star review! We are thrilled to hear that the yeast extract sample arrived well-packaged and in good condition. It's great to know that it has been submitted for FDA testing. We have full confidence in our product's quality and compliance, and we sincerely hope the results meet all your requirements. Please do not hesitate to reach out if you need any documentation or certificates from our side to assist with the process. We are looking forward to the positive outcome and the opportunity to serve your large quantity needs in the near future. Best regards, Alyssa Yan